VAMC Mountain Home strives to always provide the highest quality of healthcare to the veterans of our nation. We also strive to excel in the manner in which we provide that care. Although our focus is on our Veterans, we realize that our customers also include family members, visitors, and the community.
We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens - so we can resolve it as quickly as possible - we have established several programs to assist you.
Patient Advocates
VAMC Mountain Home has on staff two highly-skilled patient advocates who are eager to help you with your concern in a timely manner. The Patient Advocates
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
James H. Quillen VA Medical Center
Attention: Patient Advocate
PO Box 4000
Mountain Home, Tennessee 37684
Evelyn Bolton
423.926.1171, extension 2495
Larry Forbes
423.926.1171, extension 3596
The VA has also establised an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.
All correspondence to the Patient Advocates is reviewed by the Medical Center Director.
Service Excellence Committee
The Service Excellence Committee will address issues which arise at this medical center that could or will affect the quality of customer service provided to our patients, visitors, staff and community at large. The Co-Chairs of the committee are:
Theodore Bleck-Doran, Chief of Chaplain Services
Building 200, Room A018
423.926.1171, extension 2415
Lin Stevens, RN, Nurse Manager
Building 204, extension 2743
Suggestion/Comments Boxes
Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are Suggestion/Comment boxes with comment cards located throughout the medical center for you to express a concern, make a suggestion, or give a compliment.
Outpatient Survey
During your outpatient visit, you may receive a paper survey of questions to take with you throughout your visit. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your survey anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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