Mountain Home VA Medical Center

TN Center for Performance Excellence Award 2011

Mountain Home VA Health Care System has earned the prestigious Achievement Award in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE).  TNCPE is the only state-wide quality program and is patterned on the Baldrige Performance Excellence Program, the national standard for recognizing organizational excellence. 

Medical Center Director, Charlene Ehret, said “I am so proud of the employees of our medical center and their commitment to providing first class healthcare to our Veterans.” Mountain Home VA Health Care System serves Veterans in northeast Tennessee, southwest Virginia, western North Carolina, and southeast Kentucky.

Through an annual evaluation and assessment process, TNCPE recognizes high-performance organizations that exhibit continuous improvement and best practice processes.  This year, TNCPE has named 28 organizations as 2011 Award winners.  They represent outstanding achievement in the following industry sectors: health care, manufacturing, service, education, government and nonprofit. 

“Tennessee is competing not just nationally but internationally for new jobs, and each award recipient contributes to the state’s success at the regional, national and international levels,” Tennessee Gov. Bill Haslam said.  “Tennessee is a better place to live and work because of the commitment to excellence and continuous improvement embraced by these organizations.  Strong organizations such as these bring in investment and resources, playing a critical role in making Tennessee the No. 1 location in the Southeast for high quality jobs.”

Achievement Awards are presented to organizations that have demonstrated significant progress in building systematic processes that effectively address the overall requirements of each Criteria item. These processes are deployed and aligned throughout the organization appropriately to meet the key business needs of the organization.  Results for some key processes show improvement that is directly attributable to a systematic improvement approach, a robust management system, and performance management principles.  These organizations have many practices from which other organizations can learn and grow.