Current Operating Status - Mountain Home VA Healthcare System
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Mountain Home VA Healthcare System


Current Operating Status

Situation Update

As of Wednesday, April 8, 2020 11:19 AM EDT

Help reduce the risk of spreading the flu, COVID-19 (Coronavirus) and other illnesses 

In an effort to reduce the impact of the COVID-19 and other illnesses, James H. Quillen VAMC is asking patients, staff and visitors to help slow the spread of infection.  

EFFECTIVE MARCH 23, access to the main campus is only through the Lamont/Veterans Way and Lake Drive Gates. Employees may access campus through Gold Star Blvd from 6-7:45 a.m. only witih their vehicle pass and PIV badge. All other gates will be closed. Please follow the signs to the screening tents.

Effective immediately, the following visitation safeguards are in place:

  • If you become sick, stay home and call ahead to your clinic or VA facility before visiting.
  • Valet services are temporarily suspended until further notice.  Parking lots ordinarily used for valet parking are now opened for patient self-parking.
  • All patients will be screened for COVID-19 before entering the medical center
  • Outpatients should come to appointments alone if possible, but if necessary please limit the number of individuals accompanying you to one immediate family member or caregiver.
  • Visitors are not allowed in the Community Living Center, Intensive Care Unit, or Inpatient Wards. The exceptions are hospice and palliative care patients.
  • No one under the age of 18 is allowed in the facility.

Additional restrictions may be put in place as conditions warrant.

Facility Status

Parent Facility
James H. Quillen VA Medical Center (Mountain Home) Normal Hours
Community Based Outpatient Clinics
Knoxville, Tennessee Normal Hours
LaFollette (Campbell County), Tennessee Closed
This facility is temporarily closed until further notice
Morristown, Tennessee Normal Hours
Rogersville, Tennessee Closed
This facility is temporarily closed until further notice
Sevierville, Tennessee Normal Hours
Bristol, Virginia Normal Hours
Norton, Virginia Normal Hours
Vansant, Virginia Closed
Facility temporarily closed until further notice
Marion, Virginia Closed
Facility temporarily closed until further notice
Jonesville, Virginia Closed
Facility temporarily closed until further notice

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 1-877-291-5311 (After Hours)
  • Change Your Appointment: 1-423-926-1171 x3472
    1-877-573-3529 x3472
  • Media Inquiries: 1-423-926-1171 x7126
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 1-926-1171 x0
  • Pharmacy Refill: 1-423-979-3434
    1-877-573-3529 x3434
  • Staff Locator: 1-926-1171 x0
  • Telephone Care: 1-423-926-1171 x0
    1-877-573-3529 x0
  • Homeless Veterans hotline: 1-877-424-3838

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