Hoptel/Lodging Program - Mountain Home VA Healthcare System
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Mountain Home VA Healthcare System

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Hoptel/Lodging Program

Photo of Hoptel/Lodging Room

What is the Hoptel/Lodging Program?

  • Hoptel is a VA program designed to provide temporary, overnight lodging accommodations to eligible Veterans, such as non-VA lodging- motel/hotel.
  • Hoptel provides easier access to medical care for Veterans traveling a distance of 50 miles or more away.
  • A stay in Hoptel is not an inpatient admission; therefore nursing and caregiver assistance is not available.

Hoptel/Lodging Admission Criteria

  • A Veteran must travel 50 or more miles from their home to the VA health care facility.
  • Veterans must be clinically stable and capable of self-care or be accompanied by an adult individual able to provide the necessary care in an unsupervised setting.
  • Veterans must be medically cleared by their VA Provider prior to a lodging stay.
  • Veterans must have an early morning appointment or late afternoon appointment to qualify for lodging.
  • Veterans that utilize home oxygen must be enrolled in the James H. Quillen VA Home Oxygen Therapy Clinic and meet fire risk safety criteria and have prior approval.
  • Note: Breakfast is provided for Hoptel/Lodgers by the non-VA lodging-motel/hotel.
  • Other meals/incidental costs are at the expense of the Veteran.
  • VA transportation is provided Monday- Friday at assigned times only (VAMC to/from the non-VA lodging-motel/hotel).

How do I request Hoptel/Lodging?

  • Hoptel requests can be made up to 30 days in advance of a scheduled medical appointment.
  • Veterans can contact the Hoptel/Lodging Program with lodging requests or contact their VA clinic provider or VA clinic staff for completion of a Hoptel/Lodging Consult.
  • All Hoptel/Lodging Consults will be reviewed for nightly availability based on the date of receipt of the request and those that meet Hoptel eligibility.
  • Hoptel is a lodging program for VA outpatient medical appointments only.
  • If a Veteran staying in Hoptel with an accompanying individual is admitted to an inpatient bed, the accompanying individual will need to arrange alternative lodging.

Office Hours

  • Monday- Friday: 8:00 am to 4:00 pm

Contact Us

Hoptel/Lodging Program   Social Work Department
Building 160, Room P-327 OR Building 160, Room P-344
423-926-1171 or   423-926-1171 or
1-877-573-3529 Ext. 3545   1-877-573-3529 Ext. 2634


Hoptel/Lodging Program
Building 160, Room P-327
877-573-3529 Ext. 3545

Social Work Department
Building 160, Room P-344
877-573-3529 Ext. 2634