Mountain Home VA Healthcare System
Hospice and Palliative Care

Services Offered by the Hospice & Palliative Care Program Team includes:
- Hospice and Palliative Care Consultation Service
- Home Hospice Care
- Pain and Symptom Management
- Bereavement & Spiritual Programs
- Social Work Support
- Nutritional Care
Palliative Care
Palliative care is an approach that improves the quality of life of Veterans and their families, facing the problems associated with life threatening illness, through the prevention and relief from suffering, by means of early identification, impeccable assessment, treatment of pain and other problems whether they are physical, psychosocial, or spiritual. (World Health Organization, 2002)
Hospice Care
Hospice provides quality of care at the end of life. Our hospice Veterans are provided with pain control, spiritual, physical, nutritional, and emotional care for the terminally ill patient and family. Hospice does not try to hasten or post-pone death, but focus on the quality of life when cure is no longer possible. Hospice care can be provided at a facility such as a community nursing home, the Community Living Center, at the James H. Quillen VA Medical Center or in or at the veteran’s home. Usually, a family member is the main caregiver (in the home setting), and the home hospice team members visit the Veteran regularly for additional care, support and other services, as well as establishes a plan of care for the Veteran.
How Can a Veteran be admitted to a Hospice Program?
The veteran must meet all the following:
- If a Veteran has an illness and the patient’s life expectancy is six months or less, (the Veteran’s provider can place a Hospice Consult to help determine this).
- The Veteran and/or family ask for and need hospice services.
- The Veteran and family are aware of the patient’s life expectancy.
- The Veteran desires care for quality of life rather than cure.
How can I learn more about Hospice?
Ask a social worker or a provider about how to be referred to a hospice program. A member of the Hospice Care Team can visit to talk to you and your family and explain hospice and palliative care more fully.
Contacts
Hospice & Palliative Care Team Members
Phone Number: 423.926.1171
| Dr. Angela May, MD, Medical Director Extension 2368 |
Dr. Christine Adler, Psychologist Extension 7853 |
| Drew Turner, NP, Program Coordinator Extension 2368 |
Kathleen Neal, Nurse Practitioner Extension 2368 |
| Jennifer Holtsclaw, Social Worker Extension 2842 |
Donna Emmert, Dietitian Extension 2388 |
| Kevin Holmes, Chaplain Extension 7902 |
Cecil Carter, Program Support Assistant Extension 2368 |
Contact Info
Location
- James H. Quillen VA Medical Center
Contact Number(s)
- 423-926-1171
Hours of Operation
- M-F, 8:00 a.m. to 4:30 p.m.

















