Pharmacy - Mountain Home VA Healthcare System
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Mountain Home VA Healthcare System

Veterans Crisis Line Badge
My HealtheVet badge


The James H. Quillen VAMC Mountain Home Pharmacy Service provides comprehensive pharmaceutical care to both outpatient and inpatient veterans. The pharmacy processes over 3,000 prescriptions daily; these prescriptions are filled both locally and via a Consolidated Mailout Pharmacy.

Information on New and Refill Prescription Processing

New Prescriptions

New prescriptions may be picked up from the pharmacy the day written or mailed to the patient. Patients should inform their provider if they wish to pick up medications; otherwise the prescription will be mailed. Prescriptions for antibiotics should be picked up from the pharmacy on the day written.

Internet Refill Prescriptions may also be filled online using VA's My HealtheVet website. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Refills Prescriptions

Refill prescriptions are mailed, and are generally NOT processed for immediate window pickup. Patients should send or call in refill requests at least 2 weeks before they are needed. Refill prescriptions may be requested using the VA's My HealtheVet website. Take the "Virtual Tour" and register at the website, then click on "My Care", then "My Prescriptions", then click on "Refill Prescriptions".


Refills may also be requested by sending in refill slips or a sheet of paper with the veteran's name, SSN, and listing the Rx Number and the name of medication(s) to the following address:

James H. Quillen VAMC
Pharmacy Department
P.O. Box 7000
Mountain Home, TN 37684-7000


Refills may be requested by phone. Have your social security number and prescription number ready, and call one of the following numbers:

Local: 979-3434
Toll-free: 1.877.573.3529 ext. 3434

If your prescription does not have refills, you will need to contact your Patient Aligned Care Team (PACT) for a new prescription. Please do not contact the Pharmacy Service for prescription renewals.

For other questions/concerns, Pharmacy Telephone Triage may be reached by calling:

Local: (423) 926-1171, ext. 7221
Toll-free: 1.877.573.3529 ext. 7221

Drug Information & Questions

Please visit the My HealtheVet website for information about any prescription you may be taking. To speak with a pharmacist, call the Pharmacy Telephone Triage number listed above.

Hours of Service

Outpatient Pharmacy 
Monday - Friday 8:00 a.m. - 6:00 p.m.
Closed Weekends and Federal Holidays
Inpatient Pharmacy (inpatient hospitalized veterans and after hours ER emergency prescriptions only)
Open 24 hours a day, 7 days a week, 365 days a year.
Pharmacy Administration Office 
Monday - Friday 8:00 a.m. - 4:00 p.m.
Closed Weekends and Federal Holidays

Contact Info


  • James H. Quillen VA Medical Center

Contact Number(s)

  • 423-926-1171 Ext. 7221
  • 877-573-3529 Ext. 7221

Hours of Operation

  • M-F, 8:00 a.m. to 6:00 p.m. (Outpatient Pharmacy)
    M-F, 8:00 a.m. to 4:00 p.m. (Pharmacy Administration)